L O A D I N G

Mitel Softphone and CRM integration

PRODUCTIVITY ENHANCING TOOLS
Complete solution to store your offline conversions in a CRM

Mitel Softphones can increase workday productivity, enable your team to take calls instantly, so customers are not waiting on the hold, and reduce communication costs across the board. Just imagine how efficient your sales team will be when you will be able to segment call types (support, sales, general enquires), and when you push call details to the CRM. This integration gives you automatic phone number assignment to incoming leads, CRM history lookup and more.

mitel-crm

Apps and products included

  • Mitel Softphone
  • CRM (Hubspot, Microsoft Dynamics, Salesforce, or any other custom CRM)

Typical use case

  1. Customer makes a call
  2. Mitel Softphones route the call to the appropriate department (i.e. Sales, Marketing, Support)
  3. Your team member receives the call
  4. After the call your team member labels the number using dial-in codes
  5. Client’s record including the client ID, phone number, time stamp of a call is saved in the CRM together with the value of a label (deal type)

Features of the integration

Categories

Sales
Product

Best for

Real Estate
Travel
Retail

ROI

👍👍👍

Time to implement

Medium

Our prices are based on day rates starting from £360/day

Sentinel Software can help you design the optimum flow for your business. Continue to leverage Mitel Softphone benefits within your CRM systems, by taking advantage of powerful integrations.
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